Store – Terms & Conditions
Prices
All products are priced in Australian dollars (AUD)USD,EURO,.
Delivery
For Australian clients, we provide delivery of artworks at australia post rates. Our delivery includes postage, packaging and insurance.
Once your online order has been placed, we will email you about the estimated delivery timing as soon as possible.
Returns + Refunds
We take the utmost care with every order. Accidents or errors may occur. Notification of faulty, damaged, incorrect or missing products must be received by our Sales team as soon as possible. If you are unsatisfied with your purchase from Araphoto please Contact Us.
Please note that there are no returns, exchanges or changes of mind with artwork made to order, ie limited edition art prints. We have made that artwork as per your specification. Unless there are prevailing exceptional circumstances. However returns are available on all non limited edition prints and poster prints.
To be eligible for a Free Return, the artwork must be in the same condition you received. It must also be put back into the original packaging.
You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please ensure you enter the correct delivery address, as goods returned to us as undeliverable will incur a re-dispatch fee. If shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. I can’t guarantee that we will receive your returned item.
Experience – Terms & Conditions
Welcome to ARAPHOTO. Use of this website is governed by the Terms and Conditions. Please read our terms and conditions very carefully before using our website and services. The Photo Experience may update the Terms and Conditions at any time.
If you do not agree to these Terms, please do not use The Photo Experience website or services.
Araphoto.com does not directly provide any photography services. The Photo Experience takes care of the post-production of the images and distribution of them.
Each photographer declares that they hold all permissions and authorisations necessary to provide photography services (if such permissions and authorisations are required by the applicable local law). Alternatively, the Photographer declares that they are legally allowed to provide photography services on occasional basis (not as a businessperson) if this is allowed by the applicable local law.
All services and prices described on this website are subject to change at any time without notice. Prices may vary dependent on selected locations.
The Client will pay the full price of the standard or custom package that was agreed during the booking process in advance. The booking is binding once TPE receive the full payment from the customer.
Cancellation & Reschedule
The Photo Experience do not do refunds for cancellations 24 hours or less before the date and time of a scheduled photo shoot.
For up to four (4) days of your shoot day and time, there will be no rescheduling fee. The fee for permitted changes, within 48 hours of your shoot date and time, is charged at $40. Please note that we cannot guarantee we will be able to make changes after your initial reservation is set. If we cannot, you will have the option to maintain the existing reservation or to cancel as set forth in sections (1) (2) and (3) above. Rescheduling includes any changes to date, time and location.
Payment is not refundable because of bad weather however, we will try to rearrange (with no guarantee) an alternative day and time for the photo shoot. However, please consider the photo shoot in an alternative location or in the rain!
Photo Copyrights and Usage
Your assigned Photographer and The Photo Experience retain copyright on all images. You have an exclusive license to use the photos for any purpose.
Legal Age
You must be least 16 years of age or older to book a photo shoot with Araphoto.
If you are less than 16 years, a parent or guardian must give written permission to book a shoot.
Additional Fees / Responsibilities
The client is responsible for covering any additional fees and costs related to your location choice (for example, transportation, admission fees, tickets, permits to shoot on private property).
Please confirm this directly with the property or location. If you want your assigned photographer to participate in any activities, you will need to cover any applicable fees for them as well.
Photographers take full responsibility for gaining permission for any photo shoot at any Secret Location.
Complaint Policy
By booking the service you agree that you are familiar with the style of your chosen photographer and you agree to receive photos in such style and quality.
Araphoto have no control over extraordinary circumstances or weather conditions. Photo shoots can take place in any weather since our photographers are professionals and can suggest locations where it would be possible to shoot. Sometimes being flexible in these situations provides more creative and original images.
In case of any problems with the photo or video shoot or images please contact The Photo Experience immediately so we can handle your case as soon as possible. The Photo Experience will always do our best to solve the issue.