Frequently Asked Questions (FAQ) page has been designed to address some of the most common inquiries we receive from our valued customers.

To navigate through FAQ page, simply browse down the search function to find specific question.


Please view the photo-walk product page or if you have one, check your booking confirmation for details. The location is included together with a view of a map. Please note that we are only able to disclose full location details once we have received an order or placed a booking.
We provide full contact details only after we are in receipt of an order. Regretfully, we are not able to provide specific contact details of our suppliers prior to receiving an order. If you have specific questions, we can help answer them and where we do not have the information, we liaise with the operator.
Instant Bookings enable you to book immediately and be certain that the date and time you have selected is available and reserved for you. The dates and times that are displayed within an Instant Booking are direct from the operator that conducts the experience. They are up to date, so you can book with certainty and confidence when securing a place for your fav thrill.
You may be able to change the date or time of your photo-walk subject to the operator’s terms and conditions.To request the change, please contact the operator directly using the information on your booking request. Araphoto photo walk is unable to change booking dates or times.
We recommend you book at least 14 days in advance of the date. Allow longer during peak times such as weekends and holiday periods.
If you have not received a booking confirmation within 48 hours of making your booking, you should contact the operator as soon as possible.
When you complete a request for a booking, the operator’s details are displayed on the screen. A copy of these details are sent to you via email.
If your booking was cancelled by the operator, you can reschedule an alternative date with the operator. We recommend you contact the operator as soon as possible as dates can quickly book out.


Start by browsing the website and add the experience you want to your cart by clicking the ADD TO CART button.

  • Log in or register. You can do this quickly with One-click log in.
  • Enter your delivery details and a personal message.
  • Pay for and confirm your order.
  • Finished!

If you are experiencing difficulties ordering via our web site, please contact our customer centre via www.Araphto.com/contactus

We accept a wide variety of payments including Paypal, Visa, Mastercard, AMEX, and Diners Card . Payment by card can be made online or via our automated phone system.
Gallery items are dispatched same day (Monday to Friday) providing we receive your order by 3pm. We dispatch out of Sydney and the time it takes for your order to reach you depends on whether you selected regular or express post and your delivery location. An estimate is provided when placing an order. It can be viewed on your receipt. You can also track your items via Australia Post for extra piece of mind.
We are only able to deliver posted items within Australia at this time. E-Vouchers however, can be delivered anywhere in the world.
Araphoto will process refunds on Gallery items provided that the request is made in writing by the puchaser within 28 days of the date purchased and the original Gallery items is returned intact at the customer cost and received by Araphoto within 28 days. In event of a refund, Araphoto will deduct an administrative fee of 10% (or minimum of $30) from the amount refunded. Refunds will be made within 30 days of us agreeing with the purchaser that a refund will be made. No refund is possible for already booked (redeemed) experiences, Instant Bookings, dollar value certificates, gift cards, gift boxes or direct ship items (physical products shipped immediately).

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